Bilingual Customer Service Representative
Yoga International is looking for a motivated and energetic bilingual (English and Spanish) Customer Service Representative to support our members. This is an amazing opportunity for an individual to connect with thousands of customers from across the globe on a daily basis. This is your chance to join a fast-paced and growing company. You will get hands-on experience interacting with our customers with the goal of solving technical and support issues, retaining paid members, and enhancing overall user-experience.
Responsibilities:
- The Bilingual Customer Service Representative provides quality professional customer service that consistently meets or exceeds both departmental standards of excellence and customer expectations.
- The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.
- Provides answers to clients by identifying problems; researching answers; guiding members through corrective steps.
- Improves system performance by identifying and tracking bugs/problems; recommending changes.
- Relays customer issues to management in a prioritized, efficient, and organized manner.
- Provide customer service in English and Spanish and translate English support tools into Spanish.
Skills and Qualifications:
- Speaks English and Spanish fluently
- Skilled at consistently providing outstanding written customer service, following through on responsibilities to customers ,and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast-paced environment.
- Skilled at effectively assessing customer audience and adjusting the style and tone of written correspondence to match that of the customer.
- Yoga experience is very helpful.
Actionables / Goals
- Be able to effectively handle cancellation, refund, and past-due account requests within 2 months of hire date with little additional assistance.