Customer Success Shared Services Coordinator
Customer Success – Shared Services Coordinator (Part-time)
Customer Success support role. Individual works under the direction of the Shared Services leadership as well as account managers and sales drivers. This is a part-time, hourly based role. Number of hours per week are based on business volume.
This role has the potential to turn into a permanent/full-time role depending on business volume and employee's success. Future opportunities to advance to project management, account management or related fields is also a possibility.
Reporting Relationships:
Position reports to the Customer Success Shared Services Director for Referral and Billing Mgmt.
Direct Reports:
No direct reports.
Major Responsibilities
Enter Referrals into LHH Candidate Management System (Orbit)
Manipulate data using excel; prepare worksheets for system upload
Update, cancel, change status of records
Interact with Customers and receive data (PO#s, etc.)
Moving record through various status points – pending, active, billing, etc.
Review invoices for errors or to validate billing compliance
Manage international referrals and work directly with LHH staff globally
Logistical coordination of group events
Monitor and manage account email boxes; request queues
Research social media to determine positive candidate outcomes and update system
Compile basic account reporting
Required Experience/Characteristics
Undergraduate degree required or in progress (HR, Business, Psychology, Organizational Behavior, Sales, or related field)
3 years business experience
Event planning / coordination experience
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook
About LHH
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.
LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
For additional information on our Diversity and Inclusion policy, please consult the following link: