Part-Time Retail Customer Service Specialist

We are looking for people who want to be a part of an exciting and brand new type of retail concept that will lead the way in digital self-serve experiences. Verizon is opening all-new Express Store locations in Downtown Denver and San Francisco CA. These are new retail stores that are built for customers who want a quick and easy experience with digital self-serve tools. I am currently hiring for these new locations and based on your experience I thought you’d be a good fit for the Retail Customer Service Specialist position. As a Retail Customer Service Specialist, you will use your outstanding interpersonal skills and passion for technology to create the ultimate in-store experience. You will leverage knowledge of Verizon and the digital self-serve tools available to the customer to make it simple for our customers to do business with us, and ensure every interaction is a positive one.

 

What we're looking for...

 

You’re curious about new technologies and the future of retail. You enjoy tackling problems and resolving customer concerns. Providing a great customer experience is personally rewarding for you. People trust you - you build relationships and credibility quickly. You’re no stranger to a fast-paced environment, and you can adapt to changing priorities with ease.

 

What you’ll be doing:

 

• Welcoming customers and introducing them to store features. 

• Inspiring and exciting customers to engage in our digital, self-serve options.

• Providing our customers with a basic understanding of the functionality and the value of our products and our accessories.

• Supporting daily business operations, including picking and packing customer digital orders, managing inventory, and auditing cash receipts daily.

• Managing opening and closing of the store.