Associate Network Operations Center Analyst
Brooksource is searching for an Associate Network Operations Center Analyst for our Fortune 500 Energy partner located in Charlotte, NC for a 12 month contract to hire. This is the ideal opportunity for a recent college graduate with a technical understanding to support a large infrastructure environment.
This individual will be expected to troubleshoot and resolve any network or customer facing issues in multiple disciplines. Work is performed in a 24x7 Network Operations Center environment. Candidates must be available to work any shift and will be part of a schedule rotation that includes day shift, swing shift, night shift, and weekends.
Daily you will:
- Work with the most current technologies and ensure that the network and systems are fully maintained and operational
- Identify network problems, isolate root causes, and initiate corrective action
- Determine priority of action and additional resources required, based on severity of service interruption
- Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services
- Interact with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
- Monitor and manage communications during large-scale events
- Create accurate and detailed documentation to record resolution activities
Skillset:
- Bachelor’s Degree (preferably in CS, MIS, or any related field)
- Basic knowledge network and routing principles, with troubleshooting experience
- Remedy ticketing system experience is a plus
- Methodical problem solver, highly motivated, time management
Environment:
- (Direct report) Reporting directly to the Senior Infrastructure Manager
- (Hours) Rotating Shift Schedule. 4 months days, 2 months nights.
- (Dress code) Business casual
- (Location) Charlotte, NC
Qualities of a Top Candidate:
- Strong interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of management
- Ability to reason logically analyze and evaluate performance data and information, and draw appropriate conclusions
- Eager and excited to grow current infrastructure skills
- Long-term interest in Networking and Infrastructure