Customer Support Specialist
PtEverywhere is a growing web and mobile app-based Clinical EMR company located in Raleigh, NC seeking a full-time, entry-level Customer Support Specialist.
JOB DESCRIPTION
General position duties include but are not limited to:
· Responding to electronic and phone support inquiries in a timely manner
· Providing screen share customer training and troubleshooting as needed
· Creating and uploading resource content for online Support Help Center
· Communicating and collaborating with Technical, Sales, and Product Development team members as needed
· Attending and participating in weekly staff meetings
QUALIFICATIONS
· Bachelor’s degree
· Competence with computer and mobile device technology in order to provide Tier 1-2 technical support to customers
· Possess strong verbal and written communication skills
· Ability to effectively de-escalate and problem solve customer issues
· Clinical background and experience with EMR software systems preferred (but not necessary)
· Ability to be self-directed and have a positive attitude
BENEFITS
· Paid time off
· Health insurance