Customer Success Ops Internship
Customer Success Ops Internship
At RingCentral we call our interns RingTerns because, by the end of your 10-week program, you’ll know our culture inside and out. Why is that important? Our culture is what makes RingCentral unique, a place where winning together in a dynamic, highly collaborative environment is what makes us different (and, we like to think, better).
If you are interested in an internship here, chances are you have some relevant skills and are interested in working for a rapidly growing, cloud-based software and communications company. We can teach you the RingCentral-way what we can’t teach are drive and a passion to succeed.
Here are a few reasons to consider being a RingTern at RingCentral:
1) You have a competitive edge and like to win. Here, you’ll compete for prizes with individual elevator pitches, team product challenges, off-site excursions and company events. We call it collaborative competition and it’s a great way to experience the way we work.
2) Hyper-growth, for you and your career. RingCentral is growing at an annual rate of 30%. Every year. So now is a great time to join us. It also means there are lots of interesting, real-world challenges to help us solve.
3) Mentors who are in it for you. Our mentors will work with you to help you grow and achieve your goals. No micro-management and no busy-work. The goal is to help you problem-solve and succeed independently.
So, join RingCentral as an intern this summer and discover what it feels like to win together.
Early Intern Application Deadline is November 9,2020
Final Intern Application Deadline: December 1, 2020
RingCentral is looking for a Customer Success Operations Intern to support our growing Customer Success organization. This role will assist in driving effectiveness and efficiency in our customer success team by implementing processes that scale.
To support scale, this individual will collaborate on developing and managing our tech touch strategy, which includes utilizing a dynamic technology stack to deliver efficiencies for a Customer Success Manager. This individual will also engage with members of the Customer Success team to understand their day-to-day challenges and create solutions that improve team productivity. This position will offer an Intern the opportunity to engage with key stakeholders at RingCentral, drive cross-functional initiatives, and even find ways to use RingCentral technology to drive productivity!
Job Scope:
Things You Might Work On: Develop, manage and measure the effectiveness of a new process or new utilization of a tool to support how the Customer Success team supports the enterprise.
- Create materials that help the team understand the purpose of the project and communicate the progress of these initiatives.
- Gather requirements and project management changes to our internal processes that result in improvements in team productivity.
- Collaborate with Customer Success Operations business partners to create, test, and launch automated processes and actions that support initiatives across the organization.
- Maintain a highly organized and accurate task list and report on progress.
Qualifications:
● Must be in Junior or Senior year in college to apply
- Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.
- Excellent time and project management skills
- Strong attention to detail and documentation
- Bonus: Experience with any of the following:
- Salesforce / CRM administration or database knowledge
- SQL, CSV flat files, VLOOKUP
- Survey tools and configuration
- Marketing automation tools
- Project management tools
Availability:
● Full-time or Part-time internship [10-week internship]
● Must be available to start January 26,2021
Visit the links below to know more about the company, internships and job openings:
Openings - Job & Internship webpage
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.