Associate Technical Support Engineer
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.
We're on a mission to hire the very best and are committed to building exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
Adobe is looking for an Associate Technical Support Engineer to join our team. We would love to meet you!
What you'll be doing:
§ First point of contact for customer concerns relating to technical issues
§ Customer advocate and represent their needs with internal product teams
§ Provide extremely timely response/resolution to technical and product inquires
§ Provides resolution results within established Service Level Agreement Guidelines
§ Awareness of customer business priorities & key events
§ Provides proactive Issue Status updates to required parties
§ Record and document all issues related to customers within established process guidelines
§ Trouble-shoot/qualify cases before advancing it to Engineering
§ Answer questions regarding product functionality and usage
Who you are:
§ BS in Computer Science or equivalent experience
§ 2+ years previous Technical Support Center experience preferred with an emphasis on business to business interactions.
§ Multi-lingual skills desirable.
§ Experience working in a team environment and managing a diverse workload
§ Outstanding written & verbal communication skills
§ Ability to assess customer sentiment at all stages during the communication
§ Ability to drive issues through the organization with urgency
§ Calm under stressful conditions while driving issues forward
§ Quick learner who can apply new knowledge and concepts
§ Likes solving puzzles
§ Knowledge of Adobe products will be preferable
§ Basic Understanding of digital marketing applications including content management, email marketing and website data analytics preferred.
§ Foundational knowledge of HTML, XML, JavaScript, SQL and/or object-oriented programming languages preferred.
§ Basic ability to troubleshoot technical issues (Java, web-server, network, OS, DB/SQL) preferred.
§ Foundational knowledge of network technologies and data management preferred.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unusual Check-In approach where feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.