Account Manager

Position: Account Manager

The Account Manager is the first point of contact with customers, answers their queries, and ensures their experience with TechHouse meets our standards. If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify our prospects' and clients' needs. You will work with the rest of our sales and operations teams to align our solutions for the most favorable outcomes. Previous customer service experience is a plus. This is an excellent opportunity to learn and grow with our organization.

The essential functions include, but are not limited to, the following:

· Gather information on assigned prospects and clients (e.g., company size, needs, industry trends, and pricing plans)

· Contact prospects and clients to understand their requirements and work on a sales plan

· Provide after-sales support to retain customers

· Ensure prompt and accurate answers to clients’ queries

· Build strong client relationships through regular communication

· Report on the status of accounts

· Suggest company products/services that maximize client effectiveness

· Communicate product and pricing details clearly

· Coordinate with Marketing Team, Account Managers and Operations Team to create customized sales plans for key clients

· Promote new products/services to existing customers

· Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news

· Perform other work-related duties as assigned

· Must be able to maintain the tone, tenor, and culture of our organization and brand.

NOTE: This is an entry-level position. No prior account management-related experience is required. No technical industry experience is required.

· Bachelor’s degree in any discipline or equivalent experience in customer service, sales, technical support, or related field.

· A demonstrated track record of the ability to learn

· Excellent writing skills.

· Ability to organize and manage multiple priorities

· Problem analysis and problem resolution

· Work effectively with senior-level executives and staff; also be able to work independently

· Strong interpersonal skills and good judgment and be capable of communicating with a diverse range of individuals

· Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

· Strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information

· Understanding of sales principles and ability to deliver an excellent customer experience

· Strong (verbal and written) communication skills with an ability to build relationships

· Effective presentation and negotiation skills

· High degree of professionalism

· Good time-management skills with a problem-solving attitude

· Experience with CRM software is a plus but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

LOCATION: The team works remotely with active web meetings and communication throughout the workday. We prefer the position to be based out of Michigan, Texas, or Florida. We are open to other locations for the right candidate. Thank you.

Job Type: Full-time

Pay: $12.50 - $20.00 per hour

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