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Claims Coordinator

Next Insurance is a fast-growing startup based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $880 million from top-tier investors and is the valley’s latest unicorn, valued at over $4 billion.
Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, customer-focused, and willing to challenge the status quo, Next Insurance might just be your next journey.
We’re looking for a detail-oriented Claims Coordinator with a passion for organization to help operationalize our claim-related communications. 
First and foremost, we’re looking for an individual who values accuracy and is process-oriented. You thrive on organization, efficiency, and having a critical eye for details. You should be competent at operating compliantly in highly regulated environments and excited to implement and improve structure in all you do. 

If you’re looking to enter Operations at a rapidly-scaling startup, this role offers an excellent opportunity for hands-on learning related to growing a team from its early stages.

What You’ll Do
  • Manage processing of various mail and contact types related to claims, including but not limited to: collection, identification, sorting, labeling, uploads, and notifications
  • Adhere to set guidelines for accurate and consistent labeling of mail, email, or other contacts/resources as they are uploaded into our system(s) for record-keeping
  • Update and maintain claims data for in-house and partner-handled claims
  • Refine and document communication routing workflows
  • Support our product teams by recording and collecting data and feedback for future automation efforts
  • Physical and certified mail dropoff, pickup, and processing (temporary)
What We Need
  • Well-developed attention to detail, organization, and critical thinking skills
  • Ability to work within a fast-paced, dynamic environment with strict regulations and tight deadlines
  • Collaborative, team-centric mindset to enable working effectively with stakeholders in different functions
  • Demonstrable skills in outstanding decision-making, including sound judgment and ability to incorporate/analyze data
  • Growth mindset; you love to learn and think ahead
  • Bachelors degree
Unstoppable Qualities
  • Previous experience in claims industry or similar regulated industry (finance, healthcare, etc.)
  • Data entry experience
  • Experience developing and implementing operational processes or workflows
  • Exposure to working in a startup environment

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.