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Helpdesk Support Specialist

Job Summary/Company:
A Sparks Group Partner is seeking a Help Desk Specialist to join their team in Winchester, VA. The Specialist will help provide support to 100+ local and up to 2000+ remote users. Candidate must be able to work a rotating schedule onsite, including weekends. All selected candidates will be required to undergo a criminal background investigation and credit check. If you are interested in learning more about the opportunity, please submit your resume today. 
  • Provide technical support for network and remote computer users via in person, phone, chat, and email
  • Quickly provide quality solutions to end users with your technical/customer service skills
  • Provide phone support for mobile users and assist in education efforts to present new hardware and software to mobile users
  • Assist in computer inventory collection efforts
Qualifications/Background Profile:
  • Education: some college preferred
  • 2-3 years of experience in computer related/technical field
  • Experience installing, supporting, and troubleshooting desktop and laptop Windows PCs, Android tablets, wired/wireless networking, custom applications, and other miscellaneous computer equipment and common software (MS Office, Adobe Acrobat, VPNs, etc.)
  • Work Status: due to government requirement, only US Citizens will be considered for this role
  • CompTIA A+ or Network+ certification preferred
  • Bilingual talent is a plus