IT Business Solutions - Business Operations Intern
This position will be onsite at one of our Madison based offices, provided we have returned to the workplace by that time.
This IT Business Solutions Intern will support our Facilities, Real Estate, and Corporate Security business groups. As a member of the IT team, you will play a valuable role in connecting IT Services with business needs. You will both advocate for business needs within IT, and advocate for IT within the business. We are collaborators and connectors between these two groups and need strong communicators to join our team.
An intern’s role in our group will be two-fold: assisting with tasks listed below while learning, shadowing, and being mentored and encouraged by senior colleagues.
Essential Duties
- Alongside a team of Project Managers and Business Analysts, an intern will help to create Visio diagrams of system layouts and common workflows to aid in decision making for application changes.
- Provide project delivery support, task management support, and participate in project team meetings; contribute to decision-making and risk assessment activities.
- Assist with creation of business case and return on investment documentation to support the initiation of projects.
- Assist with gathering discovery interviews and IT reviews to deliver technology changes to the business. Examples include gathering information on current vs desired future state of software applications and common processes.
- Assist with application support tasks such as responding to common questions or tickets related to IT supported applications.
- Act as a problem solver to drive successful completion of assigned tasks.
- Establish positive working relationships with team members, vendors and IT customers.
- Friendly and positive demeanor with a desire to demonstrate the high standards of customer service.
- Running reports from our IT ticketing system related to types of incidents opened to identify trends and recommended solutions.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Regular and reliable attendance.