CCFH Training Services Program Manager
Job Title:
Training Services Program Manager
CCFH Program:
Training Services
Location:
Durham, NC
Position Type:
Full-Time
Reports To:
Training Sustainment Manager
Job Description
Occupational Summary:
The Training Services Program Manager is responsible for administrative and data management components of the training program, and acts as a liaison between CCFH and outside agencies requesting training. The position performs all activities related to the coordination of multiple trainings, including design and maintenance of tracking systems, data collection and reporting, scheduling and logistics management, documentation of project activities, and communication with clients, and CCFH faculty, leadership, and finance department. The Training Services Program Manager should maintain an understanding of the content and application of CCFH’s extensive training catalog and the requirements of a sustainable training program.
Work Performed:
Client Engagement & Training Coordination
· Develop and maintain familiarity with the trauma-informed interventions and implementation practices on which CCFH provides expert training, as well as the continuum of training modalities available
· Serve as primary point of contact for training requests and respond effectively to all inquiries, including:
o Appropriately routing the training request within CCFH
o Ensuring potential clients receive clear, timely, and helpful information from initial inquiry through the completion of a contract
· Assist in the creation and routing of training contracts to ensure contracts reflect the agreed upon scope of work and contract stipulations meet the requirements of the primary funding source and CCFH
· Manage a variety of logistical arrangements for training events and follow-up activities
Data Management & Reporting
· Collaborate in the development and maintenance of internal systems for tracking a wide variety of training program documentation and metrics
· Implement processes for data collection and data entry
· Create summary reports and present training data as needed or requested
Program Support
· Collaborate with training management team, training faculty, and staff to support continuous development, quality improvement, and implementation of various training modalities across the Training Division
· Collaborate with training management team and finance department to:
o Ensure contract invoicing is accurate and completed within scheduled timeline
o Track training expenditures and revenue
o Assist in the development of contract/grant budgets including creating cost and time-models
· Assist in the planning and facilitation of team meetings at various frequencies and with different audiences
· Provide additional project management support to CCFH project teams and programs as needed
· Manage the graduate internship program, to include:
o Communications with universities and prospective interns
o Intern application and intake processes
o Coordination of didactic seminar programming
· Assist in the development of promotional materials and resources as needed
· Contribute to an inclusive and positive work culture by participating in relevant discussions to advance CCFH diversity, equity, and inclusion goals
The above statements describe the general nature and level of work being performed by individuals assigned to this role. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so assigned.
Qualifications & Skills:
Education/Training
· Bachelor’s degree in relevant field (e.g., public health, social work, psychology, management); Master’s degree in related field strongly preferred
Experience
· Minimum 2 years of professional work experience with a variety of responsibilities relevant to this position, such as:
o Managing or coordinating complex projects, events, and meetings
o Managing data tracking, documentation, and reporting systems
o Communications and customer/client relations
o Non-profit/human services/mental health program administration
o Experience with or knowledge of trauma-informed treatment and prevention practices for children
· Demonstrated commitment to valuing and contributing to a diverse, equitable, and inclusive working and learning environment
Skills
· Strong initiative and problem-solving skills, attention to detail, and the ability to prioritize and manage the demands of a variable workload
· Proven ability to work autonomously and in collaboration with a team
· Ability to work with and respect clients and colleagues with diverse lived experiences and backgrounds
· Advanced written and verbal communication skills
· Intermediate to advanced skills with Microsoft Office programs including PowerPoint, Excel, Word, and Access, and familiarity with a variety of other technical programs and applications
Physical Requirements
· Extended sitting (up to 8 hours per day)
· Infrequent lifting of up to 25 pounds (training and office supplies)
Compensation:
· Salary range: $40,000-45,000
APPLICATION INFORMATION
Projected start November 2021. Applications accepted until position is filled.
Please send resume and letter of interest via email to:
Tripp Ake, Director of Training Services george.ake@duke.edu
Subject Line: Training Services Program MANAGER
For additional information on the Center for Child & Family Health, please see the CCFH website at www.ccfhnc.org