SMB Sales Manager
As Zendesk continues to grow, we seek a Sales Manager with a proven track record in sales and the desire to build and lead a high-performance team. If so, we are looking for you to lead a region and focus on new customer acquisition and customer expansion!
The ideal candidate has proven experience in managing, building, and encouraging a team to achieve monthly, and quarterly targets. You have the ability to manage both high-growth startups and more traditional SMB customers in a highly active region. As a manager of Zendesk’s SMB sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail to drive both the transactional business and also key deals will be critical. SaaS sales experience is a plus!
Responsibilities
- Supporting direct reports by participating and leading in prospect meetings and engaging other sales resources as required
- Setting up the team to hit monthly and quarterly quotas, by prioritizing and handling high volumes of inbound leads and customer expansion opportunities on high-velocity cycles
- Ongoing mentoring and development of the sales team includes recruiting, on-boarding, and training new Account Executives, team events, and culture-building
- Conducting weekly forecast meetings. Mentoring direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
- Reporting on all aspects of the business to senior sales management in San Francisco, with occasional travel required to manage the Region
- Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing change with marketing & product teams
- Consistently supervising sales efficiency by building dashboards and reports, and analyzing customer data to identify buying / expansion / churn signals
Requirements
- Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM
- Consistent results of 100%+ of quota achievement as an individual contributor
- Prior experience managing sales teams preferred
- Passionate about training early career reps, with a consistent record of building a great working environment
- Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
- Proven ability to work cross-functionally with customer-facing and back-office teams
- Excellent presentation, organization, and listening skills
- Must be analytical and results orientated through all stages of the sales cycle
- BA/BS in Business, Marketing, Engineering or related field