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The Student Success Intern is responsible for assisting the Student Success Manager and Assistant Vice
President of Student Affairs with data, tracking, reporting, outreach, and assessment relating to student
matriculation, retention, and attrition. The Student Success Intern provides direct assistance towards
strategies, processes, assessments, and initiatives that enhance student retention and student
satisfaction while adhering to RMUoHP’s Mission, Vision, and Core values, and maintaining current
university standards and expectations.
Position Type: Part-time
Work Location: Provo, UT
Timeframe: August - December
1. Student Programming
a. Assist with planning, coordination, communication, implementation and outcome
assessments for the Alumni Mentorship program
b. Assist with planning, coordination, communication, implementation and outcome
assessments for the Ambassador program
c. Assist with planning, coordination, communication, implementation and outcome
assessments for the Student Success Workshops
2. Data Tracking & Reporting
a. Assist with tracking new student online orientation course (RMU 101) participation,
reporting, and student outreach as assigned by the Student Success Manager
b. Assist with student attendance tracking and student outreach
c. Assist with temporary withdrawal tracking
d. Assist with tracking matriculation, retention, persistence, and attrition data for each
academic program
e. Assist the Student Success Manager with the creation of reports and presentations as
f. Assist with At Risk Student Outreach as needed
g. Assist with reporting audits as needed
3. Collaboration & Support
a. When assigned by the Student Success Manager, the Student Success Intern is
responsible for assisting with collaboration and communication on retention, attrition, and
persistence data with program directors, college deans, and Student Affairs personnel
Student Success Intern I Department of Student Affairs 2
All other duties as assigned by the Student Success Manager
1. Six Month Goal Review
2. Annual Employee Development Review
● Communication ● Development of Self ● Job Knowledge/Skill Application ● Champions Innovation ● Drives for Results ● Collaboration ● Integrity ● Critical Thinking ● Initiative ● Student/Customer-Centeredness ● Develops & Inspires Others ● Develops Strategic Perspective ● Financial Accountability
Education/Certification: Bachelor’s degree from an accredited university is required
Experience Required: 2 + years of administrative or coordination experience in higher education,
preferably with a for-private, private, and graduate-only institution.
Skills/Abilities: • Proficient in Google Suite and Office 365
• Excellent grammar and editing skills
• Ability to work with and collaborate well with high-level administrators,
faculty, staff, students and their families.
• Works well as part of a team-oriented environment.
• Ability to analyze and synthesize quantitative and qualitative data for
the purposes of implementing Innovative practices and strategies
around retention and student success.
• Ability to maintain confidential information.
• Excellent organizational, written, and verbal communication skills.
• Strong time management, organizational, prioritization, and creative
• Superior interpersonal skills with the ability to project professional
competence, work independently, and with various internal
departments and external vendors
• Responsible, self-starter, organized, timely, with a high attention to
• Technically savvy, not afraid of new technology
• Proven excellence in conflict resolution skills and abilities
Student Success Intern I Department of Student Affairs 3
• Able to lift up to 30 pounds
• Possess a driver's license and reliable transportation
Finger dexterity: Using primarily just the fingers to make small movements such as typing,
picking up small objects, or pinching fingers together
Talking: Especially where one must convey detailed or important instructions or
ideas accurately, loudly, or quickly
Average Hearing: Able to hear average or normal conversations and receive ordinary
Average Visual
Average, ordinary visual acuity necessary to prepare or inspect
documents or products, or operate machinery
Physical Strength: Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force
occasionally (Almost all office jobs)
None: No hazardous or significantly unpleasant conditions (Such as in a typical
Reasoning Ability: Ability to deal with a variety of variables under only limited standardization
Able to interpret various instructions
Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and
percentages, and draw and interpret graphs
Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases,
and encyclopedias; Ability to prepare memos, reports, and essays using
proper punctuation, spelling, and grammar
Ability to communicate distinctly with appropriate pauses and emphasis;
correct pronunciation (or sign equivalent); and variation in word order
using present, perfect, and future tenses
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that
qualified employees are selected. They are also essential to an effective appraisal system and related
promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral
part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been
included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements,
skills, and abilities included have been determined to be the minimal standards required to successfully
perform the positions. In no instance, however, should the duties, responsibilities, and requirements
delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to
reasonably accommodate disabled individuals. However, no accommodations will be made which may
pose serious health or safety risks to the employee or others or which impose undue hardships on the