Customer Service Representative - Syracuse, NY

Randstad in partnership with The Hanover Insurance Group is actively seeking a Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA ultimately utilizing a hybrid model, post training, once Metrics are aligned within the Team Goals. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offer’s a collaborative environment that fosters development and growth. For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

salary: $19.99 - $20 per hour

shift: First

work hours: 9:30 AM - 6:00 PM

education: High`School

Responsibilities

• Responds to Electronically summited losses and first notice of loss calls from claimants, insured and other parties.

• Responds to calls on established claims and determines appropriate course of action.

• Performs rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities.

• Utilizing established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file

• Applies basic communication skills to interpret caller’s inquiries and offers available options.

• Utilizes established workflows to initiate claim activities as required.

• Recognizes coverages, claim processing requirements and related claims systems.

• Learns to identify claims and takes appropriate actions.

• Contacts vendor to establish language services for language interpretation and translation.

Skills

Call Center (1 year of experience is preferred)

Technical Support

Customer Service

Office Support

Claims

Data Collection

Follow-up

Telephone Etiquette

Active Listening

CRM

Basic Computer Skills

Basic Software Skills

Call Center Support

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.