Inbound Customer Service | Onyx Virtual Connect

Assist members

With transportation to and from appointments
In resolving issues with previous appointments
With a transportation recovery where a scheduled trip has failed
With benefits eligibility

Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members

Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.

Collaborating with various departments within company to effectively address and resolve transportation and eligibility issues