Technical Writer - Rotational Program (Early Career)

Nice to meet you! 

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

What we do

We believe that great ideas can come from anywhere. We build software for the world's most talented thinkers, which means that we need to push boundaries daily. At SAS, you’ll be encouraged to use your imagination and constantly try new things.

On day one, you will be a valued part of our Documentation team. You will collaborate with some of the best minds in Documentation and will be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day. 

To prepare you for an opportunity with the SAS Global Technical Support Division, SAS invests in your curiosity by providing you an intensive technical training program. The Technical Support 12 months program provides training in core SAS technology areas with rotations across various teams. You’ll learn to support SAS software to meet the complex computing and analytic needs of our customers. During the program, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve professional SAS certifications. To enable your successful transition to the Global Technical Support Team, we will provide training and best practices on how to communicate effectively with our customers.   

Primary Responsibilities

• Develops clear, accurate and concise information assets, following all writing guidelines consistently and effectively. Information assets include usage, programming reference, administration guides, online Help, embedded user assistance, and videos. Writing guidelines include standard rules of grammar, modular writing techniques, content models, and corporate style/editorial guidelines.
• Describes complex technical subjects in ways that are easy to understand. Develops effective illustrations and other visual aids to clarify complex topics. Develops examples that reflect real-world application of the software product.
• Organizes and presents information to maximize usability by target personas.
• Works effectively with product development teams (including software developers, product managers, and technical support analysts) to gather needed inputs, communicate status to all stakeholders, and produce deliverables that meet targets for quality and timeliness.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent knowledge of technical writing principles, conventions, and document processes.
• Excellent project management, research, planning, and time management skills.
• Demonstrated ability to write clearly and concisely, and to apply standard rules of grammar.
• Ability to design and organize content.
• Ability to develop examples of high complexity that demonstrate understanding of software applications and business domains.
• Sufficient technical knowledge to perform software installs appropriate to assignments.
• Ability to use productivity software tools effectively.
• Ability to work as a team member; ability to serve as an expert in a field or technical or business domain.
• Good organizational and creative problem-solving skills.

Required Qualifications

• Bachelor’s degree, preferably in Computer Science, Mathematics, Statistics, Technical Writing, Economics, Business, Education, Communications, English, or similar.  
• Excellent written and oral presentation skills, analytical, problem solving and interpersonal skills, including the ability to communicate with users with various technical backgrounds. 
• Ability to work independently and as part of a team.
• Public speaking experience such as presenting papers or classroom teaching.
• Experience with hardware environments supported by SAS software. 
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

• Project and/or internship experience demonstrating individual and teamwork abilities.
• Experience programming with the SAS language.

Location

• Cary, NC (HQ) or Remote

World-Class Benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include...
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information 

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.