Associate Renewal Sales Representative

Location: Portland, ME- Hybrid office schedule

About the Role:

At Kepware, we provide powerful industrial connectivity software that helps businesses integrate and optimize their operations. Our software licenses are sold through inside sales and strategic account teams to a diverse range of customers, including end-users, systems integrators, OEMs, and resellers. Each new license includes one year of support and maintenance to ensure our customers get the most from their investment.

As a Renewal Sales Representative, you’ll play a key role in maintaining strong customer relationships by managing the renewal process for our software licenses. You’ll be part of a collaborative team that ensures customers continue to receive the support they need, while also contributing to our overall growth and success

What You’ll Do:

• Manage a Renewal Pipeline: Proactively engage with customers to inform them of upcoming renewals, consolidate contracts, and ensure timely renewals.
• Collaborate Across Teams: Work closely with inside sales, strategic accounts, and technical support to ensure customers renew the correct licenses and maintain active support coverage.
• Support Customer Success: Respond to inbound inquiries from customers whose support contracts have lapsed, and guide them through the process of reactivating their coverage.
• Drive Process Improvements: Contribute to team initiatives aimed at improving our sales processes and increasing renewal rates.

What We’re Looking For:

We’re seeking individuals who are:

• Detail-Oriented: You’re organized and meticulous in managing multiple tasks and customer interactions.
• Strong Communicators: You have excellent written and verbal communication skills and can clearly explain complex information.
• Customer-Focused: You enjoy building relationships and helping customers find the best solutions for their needs.
• Self-Motivated: You’re driven to meet goals, grow professionally, and contribute to team success.
• Tech-Savvy: Experience with Salesforce or similar CRM tools is a plus.

Why Join Us?

We believe in fostering a supportive, inclusive, and growth-oriented environment where everyone can thrive. Whether you’re early in your career or looking to bring your experience to a new challenge, we welcome diverse perspectives and are committed to your success.